/* =============================================
   Portal-specific styles (tickets, KB articles).
   Extends admin.css — shares login, sidebar, panel
   chrome, tables, badges, toasts.
   ============================================= */

/* ── Ticket Cards ──────────────────────────────────────────── */
.ticket-card {
  position: relative;
  background: rgba(17, 24, 39, 0.5);
  backdrop-filter: blur(12px);
  -webkit-backdrop-filter: blur(12px);
  border: 1px solid rgba(255, 255, 255, 0.05);
  border-radius: var(--radius);
  padding: var(--sp-4) var(--sp-5);
  margin-bottom: var(--sp-3);
  cursor: pointer;
  overflow: hidden;
  transition: border-color var(--dur-normal), transform var(--dur-normal), box-shadow var(--dur-normal);
}
.ticket-card::before {
  content: '';
  position: absolute; top: 0; left: 0; width: 3px; bottom: 0;
  background: linear-gradient(180deg, var(--cyan), transparent);
  opacity: 0; transition: opacity var(--dur-normal);
}
.ticket-card:hover {
  border-color: rgba(0, 212, 255, 0.25);
  transform: translateX(4px) translateY(-1px);
  box-shadow: 0 10px 30px rgba(0, 0, 0, 0.25), var(--shadow-glow);
}
.ticket-card:hover::before { opacity: 1; }

.ticket-card-header {
  display: flex; align-items: center; justify-content: space-between;
  gap: var(--sp-3); margin-bottom: 8px; flex-wrap: wrap;
}
.ticket-card-header h3 {
  font-size: 1rem; color: var(--white);
  font-weight: 600; letter-spacing: -0.2px;
}
.ticket-card-meta {
  font-size: 0.82rem; color: var(--text-dimmer);
  line-height: 1.6;
}
.ticket-card-badges {
  display: flex; gap: 6px; flex-wrap: wrap;
}

/* ── Ticket Detail ─────────────────────────────────────────── */
.ticket-detail-header {
  position: relative;
  background: rgba(17, 24, 39, 0.55);
  backdrop-filter: blur(14px);
  -webkit-backdrop-filter: blur(14px);
  border: 1px solid rgba(255, 255, 255, 0.05);
  border-radius: var(--radius);
  padding: var(--sp-5) var(--sp-6);
  margin-bottom: var(--sp-4);
  overflow: hidden;
}
.ticket-detail-header::before {
  content: '';
  position: absolute; top: 0; left: 0; right: 0; height: 2px;
  background: linear-gradient(90deg, var(--cyan), var(--purple), transparent);
  opacity: 0.4;
}
.ticket-detail-header h2 {
  font-size: 1.4rem; color: var(--white);
  margin-bottom: 8px; font-weight: 700; letter-spacing: -0.4px;
}
.ticket-detail-meta {
  font-size: 0.88rem; color: var(--text-dimmer);
  margin-bottom: var(--sp-3); line-height: 1.6;
}
.ticket-detail-desc {
  color: var(--text); font-size: 0.95rem; line-height: 1.8;
  padding-top: var(--sp-4);
  border-top: 1px solid rgba(255, 255, 255, 0.05);
  white-space: pre-wrap;
}

.ticket-admin-bar {
  display: flex; flex-wrap: wrap;
  gap: var(--sp-3); align-items: center;
  margin-top: var(--sp-4);
  padding-top: var(--sp-3);
  border-top: 1px solid rgba(255, 255, 255, 0.05);
  font-size: 0.82rem; color: var(--text-dim);
}
.ticket-admin-bar label { color: var(--text-dimmer); font-weight: 500; }

/* ── Replies — chat-bubble style ───────────────────────────── */
.ticket-replies {
  display: flex; flex-direction: column; gap: var(--sp-3);
  margin-bottom: var(--sp-5);
  padding: var(--sp-2) 0;
}

.reply-card {
  position: relative;
  padding: var(--sp-4) var(--sp-5);
  border-radius: 14px;
  border: 1px solid rgba(255, 255, 255, 0.05);
  max-width: 86%;
  animation: replyIn 0.35s var(--ease);
}
@keyframes replyIn {
  from { opacity: 0; transform: translateY(6px); }
  to   { opacity: 1; transform: translateY(0); }
}

/* Client messages — right-aligned, cyan accent */
.reply-client {
  margin-left: auto;
  background: linear-gradient(135deg, rgba(0, 212, 255, 0.08), rgba(0, 212, 255, 0.02));
  border-color: rgba(0, 212, 255, 0.18);
  border-bottom-right-radius: 4px;
}
/* Staff messages — left-aligned, neutral */
.reply-employee {
  margin-right: auto;
  background: rgba(17, 24, 39, 0.6);
  backdrop-filter: blur(10px);
  -webkit-backdrop-filter: blur(10px);
  border-color: rgba(255, 255, 255, 0.08);
  border-bottom-left-radius: 4px;
}
/* Internal notes — amber, staff-only */
.reply-internal {
  margin-right: auto;
  background: linear-gradient(135deg, rgba(245, 158, 11, 0.08), rgba(245, 158, 11, 0.02));
  border-color: rgba(245, 158, 11, 0.2);
  border-bottom-left-radius: 4px;
}

.reply-header {
  display: flex; align-items: center; justify-content: space-between;
  gap: var(--sp-3); margin-bottom: 10px;
}
.reply-header > div { display: flex; align-items: center; gap: 8px; }
.reply-author {
  font-weight: 600; font-size: 0.9rem;
  color: var(--white); letter-spacing: -0.1px;
}
.reply-time {
  font-size: 0.76rem; color: var(--text-dimmer);
  font-family: var(--font-mono); font-weight: 500;
}
.reply-tag {
  font-size: 0.65rem; font-weight: 700;
  padding: 2px 8px; border-radius: 4px;
  letter-spacing: 0.5px; text-transform: uppercase;
}
.reply-tag-staff    { background: rgba(0, 212, 255, 0.12); color: var(--cyan);  border: 1px solid rgba(0, 212, 255, 0.2); }
.reply-tag-internal { background: rgba(245, 158, 11, 0.12); color: var(--amber); border: 1px solid rgba(245, 158, 11, 0.2); }
.reply-body {
  color: var(--text); font-size: 0.93rem;
  line-height: 1.75; white-space: pre-wrap; word-wrap: break-word;
}

/* ── Reply form — composer ─────────────────────────────────── */
.reply-form {
  position: relative;
  background: rgba(17, 24, 39, 0.55);
  backdrop-filter: blur(14px);
  -webkit-backdrop-filter: blur(14px);
  border: 1px solid rgba(255, 255, 255, 0.06);
  border-radius: var(--radius);
  padding: var(--sp-4) var(--sp-5);
  transition: border-color var(--dur-fast), box-shadow var(--dur-fast);
}
.reply-form:focus-within {
  border-color: rgba(0, 212, 255, 0.3);
  box-shadow: 0 0 0 4px rgba(0, 212, 255, 0.06);
}
.reply-form h3 {
  font-size: 0.75rem; font-weight: 700;
  letter-spacing: 1.5px; text-transform: uppercase;
  color: var(--text-dim);
  margin-bottom: var(--sp-3);
}
.reply-form textarea {
  background: rgba(0, 0, 0, 0.25);
  border: 1px solid rgba(255, 255, 255, 0.06);
  margin-bottom: var(--sp-3);
  min-height: 90px;
  resize: vertical;
}
.reply-form-actions {
  display: flex; gap: var(--sp-3); align-items: center;
}

/* ── KB ────────────────────────────────────────────────────── */
.kb-search,
.kb-search-hero { margin-bottom: var(--sp-5); }
.kb-search input,
.kb-search-hero input {
  padding: 14px 20px;
  background: rgba(0, 0, 0, 0.25);
  border: 1px solid rgba(255, 255, 255, 0.08);
  font-size: 0.95rem;
  border-radius: var(--radius-pill);
  transition: border-color var(--dur-fast), box-shadow var(--dur-fast);
}
.kb-search input:focus,
.kb-search-hero input:focus {
  border-color: var(--cyan);
  box-shadow: 0 0 0 4px rgba(0, 212, 255, 0.08);
  outline: none;
}

.kb-cat-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(240px, 1fr));
  gap: var(--sp-4);
  margin-bottom: var(--sp-6);
}
.kb-cat-card {
  position: relative;
  background: rgba(17, 24, 39, 0.5);
  backdrop-filter: blur(12px);
  -webkit-backdrop-filter: blur(12px);
  border: 1px solid rgba(255, 255, 255, 0.05);
  border-radius: var(--radius);
  padding: var(--sp-5);
  cursor: pointer;
  text-align: center;
  overflow: hidden;
  transition: border-color var(--dur-normal), transform var(--dur-normal), box-shadow var(--dur-normal);
}
.kb-cat-card::before {
  content: '';
  position: absolute; top: 0; left: 0; right: 0; height: 1px;
  background: linear-gradient(90deg, transparent, var(--cyan), transparent);
  opacity: 0; transition: opacity var(--dur-normal);
}
.kb-cat-card:hover {
  border-color: rgba(0, 212, 255, 0.25);
  transform: translateY(-4px);
  box-shadow: var(--shadow-md), var(--shadow-glow);
}
.kb-cat-card:hover::before { opacity: 1; }
.kb-cat-icon {
  width: 52px; height: 52px;
  margin: 0 auto var(--sp-3);
  display: flex; align-items: center; justify-content: center;
  background: rgba(0, 212, 255, 0.1);
  border: 1px solid rgba(0, 212, 255, 0.15);
  border-radius: 14px;
  font-size: 1.5rem;
  transition: transform var(--dur-normal), box-shadow var(--dur-normal);
}
.kb-cat-card:hover .kb-cat-icon {
  transform: scale(1.08);
  box-shadow: 0 0 24px rgba(0, 212, 255, 0.2);
}
.kb-cat-card h3 {
  font-size: 1.05rem; color: var(--white);
  margin-bottom: 6px; font-weight: 600; letter-spacing: -0.2px;
}
.kb-cat-card p {
  font-size: 0.85rem; color: var(--text-dimmer); line-height: 1.5;
}

.kb-articles-list { margin-bottom: var(--sp-6); }
.kb-article-card {
  display: flex; align-items: center; justify-content: space-between;
  padding: 14px 20px;
  margin-bottom: 8px;
  background: rgba(17, 24, 39, 0.45);
  backdrop-filter: blur(10px);
  -webkit-backdrop-filter: blur(10px);
  border: 1px solid rgba(255, 255, 255, 0.05);
  border-radius: var(--radius-sm);
  cursor: pointer;
  transition: border-color var(--dur-fast), transform var(--dur-fast), background var(--dur-fast);
}
.kb-article-card:hover {
  border-color: rgba(0, 212, 255, 0.25);
  background: rgba(0, 212, 255, 0.03);
  transform: translateX(4px);
}
.kb-article-card h4 {
  font-size: 0.95rem; color: var(--white);
  margin-bottom: 3px; font-weight: 500;
}
.kb-article-card-meta {
  font-size: 0.78rem; color: var(--text-dimmer); font-family: var(--font-mono);
}
.kb-article-card-arrow {
  color: var(--text-dimmer); font-size: 1.2rem;
  transition: color var(--dur-fast), transform var(--dur-fast);
}
.kb-article-card:hover .kb-article-card-arrow {
  color: var(--cyan); transform: translateX(4px);
}

.kb-article-view { max-width: none; }
.kb-article-body-wrap { max-width: 820px; }
.kb-article-title {
  font-size: 2rem; color: var(--white);
  margin-bottom: 10px; font-weight: 700; letter-spacing: -0.5px;
  line-height: 1.2;
}
.kb-article-info {
  font-size: 0.82rem; color: var(--text-dimmer);
  margin-bottom: var(--sp-6);
  padding-bottom: var(--sp-4);
  border-bottom: 1px solid rgba(255, 255, 255, 0.05);
  font-family: var(--font-mono);
}
.kb-article-body {
  color: var(--text-dim); font-size: 1rem; line-height: 1.9;
}
.kb-article-body h2 {
  color: var(--white); font-size: 1.4rem;
  margin: var(--sp-6) 0 var(--sp-3); font-weight: 700; letter-spacing: -0.3px;
}
.kb-article-body h3 {
  color: var(--white); font-size: 1.15rem;
  margin: var(--sp-5) 0 10px; font-weight: 600;
}
.kb-article-body p { margin-bottom: var(--sp-4); }
.kb-article-body ul,
.kb-article-body ol { margin: 0 0 var(--sp-4) var(--sp-5); }
.kb-article-body li { margin-bottom: 8px; }
.kb-article-body code {
  background: rgba(0, 212, 255, 0.08);
  color: var(--cyan);
  padding: 2px 8px;
  border-radius: 4px;
  font-size: 0.88rem;
  font-family: var(--font-mono);
  border: 1px solid rgba(0, 212, 255, 0.12);
}
.kb-article-body strong { color: var(--white); font-weight: 600; }

.kb-active-cat {
  display: inline-flex; align-items: center; gap: 10px;
  padding: 8px 16px;
  background: rgba(0, 212, 255, 0.08);
  border: 1px solid rgba(0, 212, 255, 0.2);
  border-radius: var(--radius-pill);
  margin-bottom: var(--sp-4);
  font-size: 0.85rem; color: var(--cyan); font-weight: 500;
}
.kb-active-cat button {
  background: none; border: none;
  color: var(--cyan); cursor: pointer;
  font-size: 1.1rem; line-height: 1;
  padding: 0; width: 18px; height: 18px;
  display: flex; align-items: center; justify-content: center;
  border-radius: 50%;
  transition: background var(--dur-fast);
}
.kb-active-cat button:hover { background: rgba(0, 212, 255, 0.15); }

/* =============================================
   Public Knowledge Base page (pages/kb.html)
   ============================================= */

.kb-main { padding-top: var(--nav-height); }
.kb-container { padding-top: var(--sp-7); padding-bottom: var(--sp-8); }

/* ── Hero ──────────────────────────────────────────────────── */
.kb-hero {
  position: relative;
  padding: 80px 0 56px;
  text-align: center;
  overflow: hidden;
  transition: padding var(--dur-normal) var(--ease);
}
.kb-hero--compact { padding: 40px 0 24px; }
.kb-hero--compact .kb-hero-sub,
.kb-hero--compact .kb-quick-pills { display: none; }
.kb-hero--compact .kb-hero-title { font-size: 1.6rem; }
.kb-hero--compact .kb-search-hero { margin-top: 20px; }

.kb-hero-bg {
  position: absolute; inset: 0; z-index: 0;
  background:
    radial-gradient(ellipse 800px 500px at 50% 50%, rgba(0, 212, 255, 0.08), transparent 60%),
    radial-gradient(ellipse 500px 400px at 20% 80%, rgba(168, 85, 247, 0.05), transparent 60%);
}
.kb-hero-bg::before {
  content: '';
  position: absolute; inset: 0;
  background-image:
    linear-gradient(rgba(0, 212, 255, 0.04) 1px, transparent 1px),
    linear-gradient(90deg, rgba(0, 212, 255, 0.04) 1px, transparent 1px);
  background-size: 52px 52px;
  -webkit-mask-image: radial-gradient(ellipse 70% 55% at 50% 50%, black 20%, transparent 70%);
          mask-image: radial-gradient(ellipse 70% 55% at 50% 50%, black 20%, transparent 70%);
}
.kb-hero > .container { position: relative; z-index: 1; }

.kb-hero-title {
  font-size: clamp(2.2rem, 5vw, 3.2rem);
  font-weight: 800; color: var(--white);
  letter-spacing: -1px; line-height: 1.1;
  margin: var(--sp-3) 0 var(--sp-3);
}
.kb-hero-accent {
  background: linear-gradient(135deg, var(--cyan), var(--purple));
  -webkit-background-clip: text; background-clip: text;
  -webkit-text-fill-color: transparent;
}
.kb-hero-sub {
  color: var(--text-dim); font-size: 1.05rem;
  max-width: 560px; margin: 0 auto var(--sp-5);
}

/* ── Search bar ────────────────────────────────────────────── */
.kb-search-hero {
  position: relative;
  max-width: 620px; margin: 0 auto;
}
.kb-search-hero input {
  width: 100%; padding: 16px 56px 16px 48px;
  background: rgba(17, 24, 39, 0.55);
  backdrop-filter: blur(14px);
  -webkit-backdrop-filter: blur(14px);
  border: 1px solid rgba(255, 255, 255, 0.08);
  border-radius: var(--radius-pill);
  color: var(--text); font-size: 0.98rem;
  text-align: left;
  transition: border-color var(--dur-fast), box-shadow var(--dur-fast), background var(--dur-fast);
}
.kb-search-hero input:hover { border-color: rgba(0, 212, 255, 0.25); }
.kb-search-hero input:focus {
  border-color: var(--cyan);
  box-shadow: 0 0 0 4px rgba(0, 212, 255, 0.1);
  outline: none;
  background: rgba(17, 24, 39, 0.75);
}
.kb-search-icon {
  position: absolute; left: 20px; top: 50%;
  transform: translateY(-50%);
  color: var(--text-dimmer);
  pointer-events: none;
}
.kb-search-kbd {
  position: absolute; right: 16px; top: 50%;
  transform: translateY(-50%);
  font-family: var(--font-mono); font-size: 0.7rem; font-weight: 600;
  padding: 3px 8px;
  background: rgba(0, 0, 0, 0.3);
  border: 1px solid rgba(255, 255, 255, 0.08);
  border-radius: 5px;
  color: var(--text-dimmer);
  pointer-events: none;
}

.kb-quick-pills {
  display: flex; flex-wrap: wrap; justify-content: center;
  gap: 8px; margin-top: var(--sp-4);
}
.kb-pill {
  display: inline-flex; align-items: center; gap: 7px;
  padding: 7px 14px;
  background: rgba(17, 24, 39, 0.45);
  border: 1px solid rgba(255, 255, 255, 0.06);
  border-radius: var(--radius-pill);
  color: var(--text-dim); font-size: 0.82rem; font-weight: 500;
  cursor: pointer; font-family: inherit;
  transition: all var(--dur-fast);
}
.kb-pill:hover {
  border-color: rgba(0, 212, 255, 0.3);
  color: var(--cyan);
  transform: translateY(-1px);
  background: rgba(0, 212, 255, 0.05);
}
.kb-pill-icon { font-size: 0.95rem; line-height: 1; }

/* ── Section heads ─────────────────────────────────────────── */
.kb-section-head {
  display: flex; align-items: baseline; justify-content: space-between;
  gap: var(--sp-4); margin-bottom: var(--sp-4);
}
.kb-section-title {
  font-size: 1.3rem; color: var(--white);
  font-weight: 700; letter-spacing: -0.3px;
}
.kb-section-hint {
  font-size: 0.82rem; color: var(--text-dimmer);
  font-family: var(--font-mono);
}

.kb-featured-wrap,
.kb-categories-wrap,
.kb-list-wrap { margin-bottom: var(--sp-7); }

/* ── Featured / popular grid ───────────────────────────────── */
.kb-featured-grid {
  display: grid; grid-template-columns: repeat(auto-fit, minmax(260px, 1fr));
  gap: var(--sp-4);
}
.kb-featured-card {
  position: relative;
  padding: var(--sp-5);
  background: linear-gradient(135deg, rgba(0, 212, 255, 0.06), rgba(168, 85, 247, 0.04));
  border: 1px solid rgba(0, 212, 255, 0.15);
  border-radius: var(--radius);
  cursor: pointer;
  overflow: hidden;
  transition: transform var(--dur-normal), border-color var(--dur-normal), box-shadow var(--dur-normal);
}
.kb-featured-card::before {
  content: '';
  position: absolute; inset: 0;
  background: radial-gradient(circle 200px at 100% 0%, rgba(0, 212, 255, 0.1), transparent 60%);
  opacity: 0.5; transition: opacity var(--dur-normal);
  pointer-events: none;
}
.kb-featured-card:hover {
  transform: translateY(-4px);
  border-color: rgba(0, 212, 255, 0.35);
  box-shadow: 0 16px 40px rgba(0, 0, 0, 0.25), 0 0 30px rgba(0, 212, 255, 0.1);
}
.kb-featured-card:hover::before { opacity: 1; }
.kb-featured-rank {
  display: inline-block;
  font-family: var(--font-mono); font-size: 0.72rem; font-weight: 700;
  padding: 3px 10px;
  background: rgba(0, 212, 255, 0.12);
  border: 1px solid rgba(0, 212, 255, 0.25);
  border-radius: var(--radius-pill);
  color: var(--cyan); letter-spacing: 0.5px;
  margin-bottom: 14px;
}
.kb-featured-card h3 {
  font-size: 1.05rem; color: var(--white);
  font-weight: 600; letter-spacing: -0.2px;
  line-height: 1.4; margin-bottom: 10px;
  position: relative;
}
.kb-featured-meta {
  display: flex; align-items: center; gap: 6px;
  font-size: 0.8rem; color: var(--text-dimmer);
  font-family: var(--font-mono);
  position: relative;
}

/* ── Category cards — add count chip ───────────────────────── */
.kb-cat-count {
  display: inline-block;
  margin-top: 10px;
  font-family: var(--font-mono); font-size: 0.72rem;
  padding: 3px 10px;
  background: rgba(0, 0, 0, 0.25);
  border: 1px solid rgba(255, 255, 255, 0.06);
  border-radius: var(--radius-pill);
  color: var(--text-dimmer);
}

/* ── Search match highlight ────────────────────────────────── */
.kb-article-card mark {
  background: rgba(0, 212, 255, 0.2);
  color: var(--cyan);
  padding: 0 3px;
  border-radius: 3px;
}

/* ── Empty state ───────────────────────────────────────────── */
.kb-empty {
  text-align: center;
  padding: var(--sp-7) var(--sp-4);
  background: rgba(17, 24, 39, 0.35);
  border: 1px dashed rgba(255, 255, 255, 0.08);
  border-radius: var(--radius);
}
.kb-empty-icon {
  font-size: 2.6rem; margin-bottom: var(--sp-3);
  opacity: 0.6;
}
.kb-empty h3 {
  font-size: 1.1rem; color: var(--white);
  margin-bottom: 6px; font-weight: 600;
}
.kb-empty p { color: var(--text-dim); font-size: 0.9rem; }
.kb-empty a { color: var(--cyan); text-decoration: underline; text-underline-offset: 2px; }

/* ── Breadcrumb (article view) ─────────────────────────────── */
.kb-breadcrumb {
  display: flex; align-items: center; gap: 8px; flex-wrap: wrap;
  font-size: 0.85rem;
  margin-bottom: var(--sp-5);
}
.kb-breadcrumb a {
  color: var(--text-dim); text-decoration: none;
  transition: color var(--dur-fast);
}
.kb-breadcrumb a:hover { color: var(--cyan); }
.kb-breadcrumb-sep { color: var(--text-dimmer); }
.kb-breadcrumb-current { color: var(--white); font-weight: 500; }

/* ── Article layout: body + sticky TOC on desktop ──────────── */
.kb-article-layout {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 220px;
  gap: var(--sp-7);
  align-items: start;
}
.kb-article-body-wrap { min-width: 0; }
.kb-toc-wrap {
  position: sticky; top: calc(var(--nav-height) + 24px);
}
.kb-toc {
  padding: var(--sp-4);
  background: rgba(17, 24, 39, 0.45);
  backdrop-filter: blur(12px);
  -webkit-backdrop-filter: blur(12px);
  border: 1px solid rgba(255, 255, 255, 0.05);
  border-radius: var(--radius-sm);
  border-left: 3px solid var(--cyan);
}
.kb-toc-label {
  font-size: 0.7rem; font-weight: 700;
  letter-spacing: 2px; text-transform: uppercase;
  color: var(--text-dim);
  margin-bottom: 10px;
}
.kb-toc-list { list-style: none; display: flex; flex-direction: column; gap: 6px; }
.kb-toc-list a {
  display: block;
  padding: 5px 10px;
  color: var(--text-dim); text-decoration: none;
  font-size: 0.85rem; line-height: 1.4;
  border-left: 2px solid transparent;
  border-radius: 0 4px 4px 0;
  transition: all var(--dur-fast);
}
.kb-toc-list a:hover {
  color: var(--cyan);
  border-left-color: var(--cyan);
  background: rgba(0, 212, 255, 0.04);
}
.kb-toc-h3 { padding-left: 14px; }
.kb-toc-h3 a { font-size: 0.82rem; }

/* Article info row separator dots */
.kb-article-info { display: flex; align-items: center; gap: 6px; flex-wrap: wrap; }
.kb-dot { opacity: 0.5; }

/* ── "Was this helpful?" widget ────────────────────────────── */
.kb-feedback {
  margin-top: var(--sp-7);
  padding: var(--sp-6);
  background: rgba(17, 24, 39, 0.55);
  backdrop-filter: blur(14px);
  -webkit-backdrop-filter: blur(14px);
  border: 1px solid rgba(255, 255, 255, 0.06);
  border-radius: var(--radius);
  text-align: center;
  position: relative;
  overflow: hidden;
}
.kb-feedback::before {
  content: '';
  position: absolute; top: 0; left: 25%; right: 25%; height: 1px;
  background: linear-gradient(90deg, transparent, var(--cyan), transparent);
  opacity: 0.4;
}
.kb-feedback-prompt h3,
.kb-feedback-thanks h3 {
  font-size: 1.15rem; color: var(--white);
  font-weight: 600; margin-bottom: 6px; letter-spacing: -0.2px;
}
.kb-feedback-sub {
  color: var(--text-dim); font-size: 0.9rem;
  margin-bottom: var(--sp-4);
}

.kb-feedback-buttons {
  display: flex; justify-content: center;
  gap: var(--sp-4); margin-top: var(--sp-3);
}
.kb-fb-btn {
  display: flex; flex-direction: column; align-items: center; gap: 8px;
  padding: 18px 28px;
  min-width: 140px;
  background: rgba(0, 0, 0, 0.25);
  border: 1px solid rgba(255, 255, 255, 0.08);
  border-radius: var(--radius);
  color: var(--text-dim); font-family: inherit;
  cursor: pointer;
  transition: all var(--dur-normal) var(--ease);
}
.kb-fb-btn:hover {
  transform: translateY(-3px) scale(1.02);
  border-color: rgba(0, 212, 255, 0.3);
  background: rgba(0, 212, 255, 0.05);
  box-shadow: 0 12px 28px rgba(0, 0, 0, 0.25), var(--shadow-glow);
}
.kb-fb-btn[data-vote="up"]:hover {
  border-color: rgba(16, 185, 129, 0.4);
  background: rgba(16, 185, 129, 0.06);
  box-shadow: 0 12px 28px rgba(0, 0, 0, 0.25), 0 0 30px rgba(16, 185, 129, 0.1);
}
.kb-fb-btn[data-vote="down"]:hover {
  border-color: rgba(239, 68, 68, 0.35);
  background: rgba(239, 68, 68, 0.04);
  box-shadow: 0 12px 28px rgba(0, 0, 0, 0.25), 0 0 30px rgba(239, 68, 68, 0.08);
}
.kb-fb-btn:active { transform: translateY(-1px) scale(0.99); }
.kb-fb-emoji {
  font-size: 2rem; line-height: 1;
  filter: grayscale(0.1);
  transition: transform var(--dur-normal) var(--ease), filter var(--dur-normal);
}
.kb-fb-btn:hover .kb-fb-emoji {
  transform: scale(1.15) rotate(-5deg);
  filter: grayscale(0);
}
.kb-fb-btn[data-vote="up"]:hover  .kb-fb-emoji { transform: scale(1.15) rotate(-8deg); }
.kb-fb-btn[data-vote="down"]:hover .kb-fb-emoji { transform: scale(1.15) rotate(6deg); }
.kb-fb-label {
  font-size: 0.82rem; font-weight: 500;
  color: inherit;
}

/* Thanks state */
.kb-feedback-thanks {
  animation: feedbackIn 0.45s var(--ease);
}
@keyframes feedbackIn {
  from { opacity: 0; transform: scale(0.92); }
  to   { opacity: 1; transform: scale(1); }
}
.kb-fb-emoji-lg {
  font-size: 2.8rem; line-height: 1;
  margin-bottom: var(--sp-3);
  display: inline-block;
  animation: feedbackBounce 0.9s var(--ease);
}
@keyframes feedbackBounce {
  0%   { transform: scale(0.4) rotate(-15deg); opacity: 0; }
  50%  { transform: scale(1.15) rotate(8deg); opacity: 1; }
  100% { transform: scale(1) rotate(0); }
}
.kb-feedback-thanks p {
  color: var(--text-dim); font-size: 0.92rem;
  max-width: 420px; margin: 0 auto;
}
.kb-feedback-thanks a { color: var(--cyan); text-decoration: underline; text-underline-offset: 2px; }

.kb-fb-note {
  margin: var(--sp-4) auto 10px;
  max-width: 460px;
  display: block;
  background: rgba(0, 0, 0, 0.25);
  border: 1px solid rgba(255, 255, 255, 0.06);
  font-size: 0.9rem;
  resize: vertical;
}
.kb-fb-send { margin-top: 4px; }
.kb-fb-note-ack {
  margin-top: var(--sp-3);
  color: var(--green);
  font-size: 0.88rem; font-weight: 500;
}

/* ── Still-need-help CTA ───────────────────────────────────── */
.kb-cta-card {
  margin-top: var(--sp-5);
  padding: var(--sp-5) var(--sp-6);
  background: linear-gradient(135deg, rgba(0, 212, 255, 0.06), rgba(168, 85, 247, 0.04));
  border: 1px solid rgba(0, 212, 255, 0.15);
  border-radius: var(--radius);
  display: flex; align-items: center; justify-content: space-between;
  gap: var(--sp-5); flex-wrap: wrap;
}
.kb-cta-text h3 {
  font-size: 1.1rem; color: var(--white);
  margin-bottom: 4px; font-weight: 600; letter-spacing: -0.2px;
}
.kb-cta-text p {
  color: var(--text-dim); font-size: 0.9rem;
  max-width: 480px;
}
.kb-cta-actions { display: flex; gap: var(--sp-3); flex-wrap: wrap; }

/* ── Responsive ────────────────────────────────────────────── */
@media (max-width: 960px) {
  .kb-article-layout { grid-template-columns: 1fr; }
  .kb-toc-wrap {
    position: static;
    order: -1; /* TOC above body on mobile */
  }
}
@media (max-width: 640px) {
  .kb-hero { padding: 56px 0 40px; }
  .kb-search-hero input { padding: 14px 52px 14px 42px; font-size: 0.92rem; }
  .kb-search-kbd { display: none; }
  .kb-feedback { padding: var(--sp-5) var(--sp-4); }
  .kb-feedback-buttons { gap: var(--sp-3); }
  .kb-fb-btn { min-width: 120px; padding: 14px 18px; }
  .kb-fb-emoji { font-size: 1.7rem; }
  .kb-cta-card { flex-direction: column; align-items: flex-start; text-align: left; }
}

/* ── Light theme ───────────────────────────────────────────── */
[data-theme="light"] .kb-search-hero input { background: rgba(255, 255, 255, 0.9); border-color: rgba(0, 0, 0, 0.08); }
[data-theme="light"] .kb-pill { background: rgba(255, 255, 255, 0.7); border-color: rgba(0, 0, 0, 0.06); color: #475569; }
[data-theme="light"] .kb-pill:hover { background: rgba(8, 145, 178, 0.05); color: var(--cyan); }
[data-theme="light"] .kb-section-title { color: #0f172a; }
[data-theme="light"] .kb-featured-card { background: linear-gradient(135deg, rgba(8, 145, 178, 0.05), rgba(168, 85, 247, 0.03)); border-color: rgba(8, 145, 178, 0.2); }
[data-theme="light"] .kb-featured-card h3 { color: #0f172a; }
[data-theme="light"] .kb-cat-count { background: rgba(0, 0, 0, 0.03); border-color: rgba(0, 0, 0, 0.05); }
[data-theme="light"] .kb-empty { background: rgba(255, 255, 255, 0.6); border-color: rgba(0, 0, 0, 0.08); }
[data-theme="light"] .kb-empty h3 { color: #0f172a; }
[data-theme="light"] .kb-breadcrumb-current { color: #0f172a; }
[data-theme="light"] .kb-toc { background: rgba(255, 255, 255, 0.85); border-color: rgba(0, 0, 0, 0.05); }
[data-theme="light"] .kb-feedback { background: rgba(255, 255, 255, 0.85); border-color: rgba(0, 0, 0, 0.05); }
[data-theme="light"] .kb-feedback-prompt h3,
[data-theme="light"] .kb-feedback-thanks h3 { color: #0f172a; }
[data-theme="light"] .kb-fb-btn { background: rgba(255, 255, 255, 0.7); border-color: rgba(0, 0, 0, 0.08); }
[data-theme="light"] .kb-fb-note { background: rgba(255, 255, 255, 0.9); border-color: rgba(0, 0, 0, 0.08); color: #1e293b; }
[data-theme="light"] .kb-cta-card { background: linear-gradient(135deg, rgba(8, 145, 178, 0.05), rgba(168, 85, 247, 0.03)); border-color: rgba(8, 145, 178, 0.2); }
[data-theme="light"] .kb-cta-text h3 { color: #0f172a; }

/* ── Light theme overrides ─────────────────────────────────── */
[data-theme="light"] .ticket-card,
[data-theme="light"] .ticket-detail-header,
[data-theme="light"] .reply-employee,
[data-theme="light"] .reply-form,
[data-theme="light"] .kb-cat-card,
[data-theme="light"] .kb-article-card { background: rgba(255, 255, 255, 0.85); border-color: rgba(0, 0, 0, 0.05); }
[data-theme="light"] .ticket-card-header h3,
[data-theme="light"] .ticket-detail-header h2,
[data-theme="light"] .reply-author,
[data-theme="light"] .kb-cat-card h3,
[data-theme="light"] .kb-article-card h4,
[data-theme="light"] .kb-article-title,
[data-theme="light"] .kb-article-body h2,
[data-theme="light"] .kb-article-body h3,
[data-theme="light"] .kb-article-body strong { color: #0f172a; }
[data-theme="light"] .reply-client {
  background: linear-gradient(135deg, rgba(8, 145, 178, 0.08), rgba(8, 145, 178, 0.02));
  border-color: rgba(8, 145, 178, 0.2);
}
[data-theme="light"] .reply-internal {
  background: linear-gradient(135deg, rgba(245, 158, 11, 0.08), rgba(245, 158, 11, 0.02));
  border-color: rgba(245, 158, 11, 0.2);
}
[data-theme="light"] .kb-article-body code {
  background: rgba(8, 145, 178, 0.08); color: #0e7490; border-color: rgba(8, 145, 178, 0.15);
}